Privacy Policy

1. Introduction

Water Damage Care LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waterdamagecarellc.com or contact us by phone, email, or through our online forms.

2. Information We Collect

We may collect the following types of information:

• Personal Information: your name, phone number, email address, physical address, and zip code when you request a free estimate, send us a message, or call our office.
• Service Details: the type of restoration or remodeling service you are interested in, a description of your property issue, and any images you choose to upload.
• Automatically Collected Information: when you visit our site, we may automatically receive your IP address, browser type, device information, referring/exit pages, and date/time stamps through standard server logs and analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide estimates for our restoration, repair, and remodeling services.
• To communicate with you via phone, email, or WhatsApp (with your consent) regarding your project.
• To improve our website and customer experience.
• To comply with legal obligations and prevent fraudulent activity.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: trusted third‑party vendors who help us operate our website (e.g., hosting provider, image‑upload service) or send communications, provided they agree to keep your information confidential.
• Legal Requirements: when required by law, court order, or governmental regulation.
• Business Transfers: in connection with the sale, merger, or transfer of our business assets, your information may be part of the transferred assets.

5. Cookies and Tracking Technologies

Our website may use "cookies" and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site. You can set your browser to refuse cookies, but some parts of the site may not function properly as a result. We may also use standard analytics services (such as Google Analytics) that collect anonymized usage data.

6. Data Security

We implement industry‑standard physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

7. Third‑Party Links

Our website may contain links to third‑party websites (e.g., social media platforms, Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third‑party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

9. Your Choices

• Email Communications: if you no longer wish to receive emails from us, you can unsubscribe by replying "unsubscribe" to any email or contacting us directly.
• Access & Correction: you have the right to request access to the personal data we hold about you and to ask for corrections if it is inaccurate. Contact us using the information below.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Water Damage Care LLC
16080 Frederick Rd, Rockville, MD 20850
Phone: (240) 370‑5440
Email: info@waterdamagecarellc.com